What payment terms do you offer?

Standard payment terms are 30% deposit at order confirmation, 70% balance before shipment. Alternative payment structures (L/C, NET terms for established clients) can be discussed depending on order value and relationship history.

Can I use my own third-party inspection company for pre-shipment inspection?

Yes. We work with SGS, Intertek, Bureau Veritas, and any buyer-designated inspection agency. Third-party pre-shipment inspection is standard for orders going to Walmart, Target, and similar retailers. We coordinate scheduling and provide full access to our QC records.

Can I visit the factory during production?

Yes. Factory visits are welcome at any stage of the process. We also offer video call factory tours for clients who cannot travel to Shenzhen. Our factory at Pingdi, Longgang District is accessible from Shenzhen city center in approximately 45 minutes.

What happens if my sample needs revisions?

Up to 2 revision rounds are included in standard OEM/ODM timelines without additional charge. Each revision is documented in writing, changes are confirmed before re-sampling, and the revised sample is produced and shipped for your review. If more than 2 revision rounds are needed, we discuss timeline and cost implications transparently.

How long does the full silicone OEM process take from inquiry to delivery?

For OEM orders using existing molds: approximately 30–45 business days from order confirmation to shipment. For ODM projects requiring new mold development: approximately 55–80 business days. These timelines include sample production and approval. Rush options are available for established clients.

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The Mitour Silicone OEM/ODM Process

The biggest source of frustration in overseas manufacturing is not the factory — it's the unknown. Lead times that change without explanation. Samples that don't match the specification. Approvals that get lost in email threads. Shipments that are "on the way" with no documentation.

Mitour Silicone runs a structured 8-step process for every OEM and ODM order. At each step, there is a defined input, a defined output, and a dedicated project manager who is accountable for the transition between them. Here is exactly what to expect.

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8-Step Process

Our 8-Step OEM/ODM Process

Submit your requirements

Send us your design, drawing, reference sample, or product brief. We review and confirm feasibility within 24 hours.

(24–48 hours)

Quotation

We provide an itemized quote: unit price, tooling cost (if applicable), sample cost, and lead time.

(2–5 business days)

NDA & Agreement

We sign NDA before reviewing any proprietary designs. Purchase order and manufacturing agreement confirmed.

(1–3 business days)

Design Confirmation

Prepare technical drawings, color matching samples, logo artwork proofs, and packaging mock-ups for your review.

(3–10 business days)

Mold Development

Machine the mold in-house on our Japanese-imported CNC equipment using 718/NAK80 or S136 tool steel.

(10–20 business days)

Sample Production

Produce pre-production samples. Conduct full dimensional inspection and visual quality check.

(7–15 business days)

Mass Production

Schedule production run. Enforce 4-stage quality control throughout

(15–35 business days)

Shipment

We coordinate logistics (FOB Shenzhen) or work with your freight forwarder. Full compliance documents provided.

(2–5 business days)

8-Step Process

Timeline Summary

Step	Activity	Typical Duration
1	Inquiry & Feasibility	24–48 hours
2	Quotation	2–5 business days
3	NDA & Order Confirmation	1–3 business days
4	Design Confirmation	3–10 business days
5	Mold Development	10–20 business days (if new mold)
6	Sample Production & Approval	7–15 business days + transit
7	Mass Production	15–35 business days
8	Documentation & Shipment	2–5 business days + transit
Total (OEM, existing mold)	Inquiry to shipment	~30–45 business days
Total (ODM, new mold)	Inquiry to shipment	~55–80 business days

These are standard timelines. Rush orders and expedited options are available for confirmed clients — contact your project manager.

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Your Project Manager

One Person. Full Accountability

Every Mitour OEM/ODM order has a dedicated project manager assigned from Step 3 onward. Your PM:

Is fluent in English (or your preferred communication language)

Manages the production schedule and flags any timeline risks proactively

Is your direct contact for sample feedback, revision requests, and production updates

Responds to communications within 4 business hours (12-hour response guarantee for urgent issues)

You are never handed off to a different contact mid-project. The same person who managed your sample manages your production.

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FAQ Section

Frequently Asked Questions

Answers to what buyers ask most — before they ever contact us.

Q What payment terms do you offer?

A

Standard payment terms are 30% deposit at order confirmation, 70% balance before shipment. Alternative payment structures (L/C, NET terms for established clients) can be discussed depending on order value and relationship history.
Q Can I use my own third-party inspection company for pre-shipment inspection?

A

Yes. We work with SGS, Intertek, Bureau Veritas, and any buyer-designated inspection agency. Third-party pre-shipment inspection is standard for orders going to Walmart, Target, and similar retailers. We coordinate scheduling and provide full access to our QC records.
Q Can I visit the factory during production?

A

Yes. Factory visits are welcome at any stage of the process. We also offer video call factory tours for clients who cannot travel to Shenzhen. Our factory at Pingdi, Longgang District is accessible from Shenzhen city center in approximately 45 minutes.
Q What happens if my sample needs revisions?

A

Up to 2 revision rounds are included in standard OEM/ODM timelines without additional charge. Each revision is documented in writing, changes are confirmed before re-sampling, and the revised sample is produced and shipped for your review. If more than 2 revision rounds are needed, we discuss timeline and cost implications transparently.
Q How long does the full silicone OEM process take from inquiry to delivery?

A

For OEM orders using existing molds: approximately 30–45 business days from order confirmation to shipment. For ODM projects requiring new mold development: approximately 55–80 business days. These timelines include sample production and approval. Rush options are available for established clients.

Ready to Start?

Tell us about your project and we will send you a full quotation — including timeline, unit cost, and compliance documentation outline — within 24 hours.

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